Return and Refund Policy.
At TRP Essentials, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, we offer a return and refund policy as part of our TRP Consumer Protect Program. Please read the following information carefully to understand our policies and procedures.
1. Returns
a. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product.
b. To initiate a return, please contact our customer service team at support@trpessentials.com with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the product.
c. The product must be returned in its original packaging and in unused condition.
d. Once we receive the product, we will inspect it to ensure that it meets our return policy requirements. If it does, we will issue a refund to the original payment method used to make the purchase.
e. We will not accept returns on used or opened products unless there is a defect or issue with the product.
2. Refunds
a. Refunds will be issued for the cost of the product, less any applicable discounts or promotions.
b. Shipping and handling charges are non-refundable.
c. Refunds will be issued to the original payment method used to make the purchase.
d. Refunds may take up to 10 business days to process.
3. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer service team at support@trpessentials.com within 48 hours of receiving the product.
b. We may request photos of the damage or defect in order to process your request.
c. We will provide you with a return shipping label and instructions for returning the product.
d. Once we receive the product, we will inspect it to ensure that it meets our damaged or defective product policy requirements. If it does, we will issue a refund to the original payment method used to make the purchase.
5. Exceptions
a. We do not accept returns or issue refunds for custom products or products that have been used or opened unless there is a defect or issue with the product.
b. We do not accept returns or issue refunds for products purchased from a third-party retailer. Please contact the retailer directly for their return and refund policies.
c. We reserve the right to refuse any returns or refunds that do not meet our policies and procedures.
If you have any questions about our return and refund policy, please contact our customer service team at support@trpessentials.com. We are happy to assist you