Refund policy

Every order is covered by the TRP Consumer Protect Program. If your order arrives wrong, damaged or defective, we'll put it right at no cost to you. We don't accept returns for a change of mind.

1. What's covered

• You received the wrong item.
• Your item arrived damaged.
• Your item is defective.

2. How to report a problem

• Email support@trpessentials.com within 7 days of delivery, with your order number and what's wrong.
• If the item is damaged or defective, include clear photos showing the damage or defect. We need these to process your claim.
• We arrange the return free of charge — you don't pay for return shipping.
• We then replace the item or refund you.

3. Refunds

• If you paid online, we refund to your original payment method.
• If you paid cash on delivery, include your UPI ID in your email when you raise the refund request, and we'll refund to that UPI ID.
• Refunds take up to 10 business days.
• The shipping and handling charge on your original order is non-refundable.

4. What we can't take back

• Change of mind: we don't accept returns for items you no longer want.
• Custom products.
• Used or opened products, unless they're faulty.
• Products bought from another retailer — Amazon, Blinkit, Zepto, Flipkart, Swiggy or any other — must be returned through that retailer, not through us.

5. Our right to refuse

We reserve the right to refuse returns that don't meet these conditions.

Questions? Email support@trpessentials.com.